Privacy Policy

1. General Information

The protection of your personal data is important to us. We process your data exclusively based on legal provisions (Swiss Data Protection Act DSG, EU GDPR).

This privacy policy informs you about the most important aspects of data processing on our website.

2. Controller

Responsible for data processing on this website:

Printerthur 3D  

Hekuran Zeqiri

Grüntalstrasse 22

8405 Winterthur

Switzerland

Email: info@printerthur3d.ch

3. Contact with Us

When you contact us via contact form or email, your provided data will be stored for the purpose of processing your inquiry and for follow-up questions.

Processed Data:

  • Name
  • Email address
  • Company (optional)
  • Phone number (optional)
  • Message content
  • Uploaded files (CAD files, images, etc.)

Purpose of Processing:

  • Answering your inquiry
  • Quote preparation
  • Customer service
  • Project execution

Legal Basis:  

Your consent (Art. 6 para. 1 lit. a GDPR) or contract fulfillment (Art. 6 para. 1 lit. b GDPR).

Storage Duration:  

This data will be deleted as soon as it is no longer required for the purpose, but at the latest after 10 years (legal retention periods).

4. Hosting & Server Logs

Our website is hosted by Infomaniak (Switzerland).

Information is automatically stored in server log files with each access to our website:

  • IP address
  • Date and time of request
  • Browser type and version
  • Operating system
  • Referrer URL (previously visited page)
  • Access status/HTTP status code

Purpose:  

This data serves system security, technical administration, and website optimization.

Legal Basis:  

Legitimate interest in the technical provision and security of the website (Art. 6 para. 1 lit. f GDPR).

Storage Duration:  

Log files are automatically deleted after 30 days.

5. Cookies

Our website uses cookies. Cookies are small text files stored on your device.

Used Cookies:

Technically Necessary Cookies:

  • Session cookies (deleted when browser is closed)
  • Language setting (DE/EN)
  • Cookie consent (your cookie consent)

Legal Basis:  

Legitimate interest in website functionality (Art. 6 para. 1 lit. f GDPR).

You can configure your browser to be informed about cookie settings and only allow cookies on a case-by-case basis, exclude cookie acceptance for specific cases or in general, and activate automatic cookie deletion when closing the browser.

6. Data Disclosure

Your personal data is generally not transmitted to third parties, except:

  • You have expressly consented (Art. 6 para. 1 lit. a GDPR)
  • Disclosure is necessary for contract fulfillment (e.g., shipping service provider)
  • There is a legal obligation (Art. 6 para. 1 lit. c GDPR)

 

Service Providers:

  • Hosting: Infomaniak (Switzerland) – GDPR compliant
  • Email: Infomaniak (Switzerland) – GDPR compliant

7. Your Rights

You have the following rights regarding your personal data:

Right to Access (Art. 15 GDPR):  

You can request information about your data stored with us.

Right to Rectification (Art. 16 GDPR):  

You can request correction of incorrect data.

Right to Erasure (Art. 17 GDPR):  

You can request deletion of your data, provided there are no legal retention obligations.

Right to Restriction of Processing (Art. 18 GDPR):  

You can request restriction of processing.

Right to Data Portability (Art. 20 GDPR):  

You can receive your data in a structured format.

Right to Object (Art. 21 GDPR):  

You can object to the processing of your data.

Right to Withdraw Consent (Art. 7 para. 3 GDPR):  

You can withdraw granted consent at any time.

Right to Lodge a Complaint:  

You have the right to lodge a complaint with the competent data protection authority:

Switzerland:  

Federal Data Protection and Information Commissioner (FDPIC)

www.edoeb.admin.ch

EU:  

Your national data protection authority

8. Updates and Changes

This privacy policy is currently valid and dated January 2026.

Due to the further development of our website or due to changed legal requirements, it may be necessary to change this privacy policy. The current privacy policy can be accessed on this website at any time.

9. Contact for Privacy Questions

For questions about data protection or to exercise your rights, please contact us:

Printerthur 3D  

Hekuran Zeqiri

Grüntalstrasse 22

8405 Winterthur

Switzerland

Email: info@printerthur3d.ch